Refund and Cancellation Policy

Last Updated: January 03, 2024

At Scrollwell, we prioritize the satisfaction of our customers and aim to provide high-quality Faculty Development Programme (FDP) services. To ensure transparency and fairness, the following refund and cancellation policy applies:

Cancellation Before Session Starts

100% Refund: If a participant cancels their booking and informs us at least 24 hours before the start of the session, a full refund will be processed.

Discrepancies at Company’s end

100% Refund: If any discrepancies or issues occur at the end of the company, participants are eligible for a full refund.

Refund Processing

Refunds will be initiated within 7 business days of receiving the request and will be processed via the original payment method.

How to Request a Cancellation or Refund

Participants can request a cancellation or refund by contacting us at Scrollwell EduTech LLP, IT Start-up Hub – 9^th Floor, Bissauan Bhawna, Patna, Bihar 800001

Or Reach out to us on info@scrollwell.com, do include your booking details and the reason for the request.

Support Portal: https://scrollwell.com/support/

We value your trust and are committed to providing the best possible experience.

Important Notes

1. Force Majeure:
   • In the case of events beyond our control (e.g., natural disasters, technical failures, etc.), Scrollwell reserves the right to reschedule the session/program instead of offering refunds.
2. Policy Changes:
   • Scrollwell reserves the right to update or amend this policy without prior notice. The updated policy will apply to all new registrations from the date of publication.
3. Final Decision:
   • Scrollwell reserves the right to make the final decision on refund or cancellation eligibility based on the circumstances and terms of this policy.
4. Support Hours:
   • Our support team is available Monday to Friday, 10:00 AM to 5:00 PM IST, to assist with refund or cancellation requests.

At Scrollwell, we value your trust and aim to deliver an enriching learning experience. We understand that unforeseen situations may require you to modify or cancel your enrollment. Below, we have outlined our detailed policy regarding refunds and cancellations to ensure transparency and clarity.