Privacy Policy

Last Updated: January 03, 2025

Scrollwell is a leading ed-tech company, incorporated in India, for imparting learning. We value your trust. In order to honour that trust, Scrollwell adheres to ethical standards in gathering, using, and safeguarding any information you provide to us.

This Privacy Policy governs your use of: (a) the application – Scrollwell – The Learning App’ (“Application”), (b) the website – https://scrollwell.com/ (“Website”), and (c) the other associated applications, products, websites, and services managed or offered by the Company – both online, as well as offline. Please read this Privacy Policy carefully before using the Application, Website, or availing any of our services and products, along with the Terms of Use ( “Terms”) provided on the Application, Website.

Your use of the Website, Application, and/or services in connection with the Application, Website, or any of our products (collectively referred to as “Services”), or any registrations made with us through any mode or usage of any of our products, including SD cards, tablets or any other storage or transmitting device shall signify your acceptance of this Privacy Policy and your agreement to be legally bound by the same in respect of our collection and usage of your Information (as detailed below).

If you do not agree with the terms of this Privacy Policy, please do not use the Website, Application, or avail any of our Services.

User Provided Information

We obtain the information you provide when you download and register for or on the Application, Website or Services, or through your use of the Services. When you register with us, you (on behalf of yourself and/or acquaintance) generally provide: (a) your name, age, email address, location, phone number, password and educational interests; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use our Application or Website; (c) information you provide us when contacts us for help; (d) information you enters into our system when using the Website/Application/Services, such as while asking doubts, using chat windows, participating in discussions and taking tests and uploading examination or mark sheet.

We may use the Information to contact you to provide you with the Application, Website or Services, or with important information, required notices and marketing promotions. We will ask you when we need more information to personally identify you or allow us to contact you.

To make the best use of our Application/Website/Services/ and enable your Information or Information belonging to a User to be captured accurately on the Application/Website/Services, you must log in with our credentials. You agree and acknowledge that the use of our Application/Website/Services by the User will be facilitated through your account and is undertaken with persuader consent and knowledge and under your supervision.

Further, you shall, at any time while using the Website/Application/Services, also have the option to withdraw your consent given earlier to us to use such Personal Information or Sensitive Personal Information. Such withdrawal of consent is required to be sent in writing to us at the contact details provided in this Privacy Policy below. In such event, however, the Company Fully reserves the right not to allow further usage of the Application or Website or provide any of our Services to you.

Automatically Collected Information

In addition, the Application/Website/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use such mobile device’s unique device ID, IP address, and mobile operating system, the type of mobile internet browsers used, and information about the way you use the Website/Application/Services. As is true of most mobile applications, we also collect other relevant information as per the permissions that are provided.

Use of Personal Information

We use the collected Information To analyse trends, conduct research, administer the Application/Website/Services, learn About each user’s learning patterns, engagement, and movements around the Application/Website/Services, and Gather demographic information and usage behaviour about our user base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be transmitted to or shared with external service providers to help us improve the Application, Website and Services. We will share your Information with third parties only in the ways that are described below in this Privacy Policy. In certain cases, Information is stored on the Company’s cloud and other storage solutions, with access being provided to third-party service providers.

We may use individual data and behaviour patterns combined with Personal Information to provide you with personalized content, and better your learning objectives and experience. Third parties provide certain services that may be used to analyse data and information (including your Personal Information and Sensitive Personal Information) to personalize, drive insights and help us better your experience of our Services, or provide you with more value-added applications, products, information and services, and in the interests of measuring and enhancing your performance. However, these third-party companies do not have any independent right to share this information. We do not sell, trade or share your Information to any third party (except subsidiaries/affiliates of the Company for related offerings) unless we have been expressly authorized by you, either in writing or Electronically, to do so.

Scrollwell occasionally sends email notices and messages or contacts you to communicate about our Website/Application/Services, as they are considered an essential part of the Services you have chosen.

Please note that we may disclose Information:

• As required by law, such as to comply with a legal process;
• to enforce this Privacy Policy and the applicable Terms, including for the investigation of potential violations thereof;
• when we believe in good faith that disclosure is necessary to protect our rights, protect our safety or the safety of others, investigate fraud, address security or technical issues or respond to a governmental request;

with our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules outlined in this Privacy Policy;

• to protect against imminent harm to the rights, property or safety of the Application/Website/Services, or the Company, its users or the public as required or permitted by law;
• with third-party service providers to personalize the Application/Website/Services for a better user experience perform behavioural analysis; and
• with our subsidiaries/affiliates in connection with our/their offerings, subject to this Privacy Policy.

Access to Personal Information

We will provide you with the means to review and ensure that your Personal Information, including Sensitive Personal Information is correct, updated, and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/Website. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

Alerts

We may alert you by email or phone (through SMS/call) to inform you about new service offerings of the Company and our subsidiaries/affiliates, or any other information which we feel might be useful for you through the Company or our subsidiaries/affiliates.

Public Forums

When you uses certain features on our Website/Application, like the discussion forums and when you posts or shares Personal Information through chats, comments, messages, files, photos, please note that this will be available to all other users, and will be in the public domain. All such sharing of information should be done at your own risk. Please keep in mind that if you discloses Personal Information on your profile, or when posting on our forums this information may become publicly available.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know such Information in order to operate, develop or improve our Application/Services/Website.

Please be aware that although we endeavour to provide reasonable security for Information we process and maintain, no security system can prevent all potential security breaches.

If we become aware that your Personal Information or Sensitive Personal Information has been accessed or disclosed in a manner not in accordance with this Privacy Policy, we will on a best efforts basis notify you of the nature and extent of such access or disclosure (to the extent we know of such access or disclosure) as soon as reasonably possible and as permitted by applicable laws.

How Long Do We Retain Information?

Currently, we plan to retain your Information while your account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may shorten or lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Further, unless otherwise prohibited, we may shorten the retention period for some types of Information if needed to free up storage space or upon the expiry or cancellation of your subscription for the Services.

Log information

When you or access our Website/Application/Services, our servers automatically record information that a browser sends whenever you visit our Website/Application. These server logs may include information such as web requests, internet protocol addresses, browser types, browser language, the date and time of requests, and one or more that may uniquely identify the web browser.

User communications

When you send an email or any other communication to us, we may retain those communications in order to process inquiries, respond to requests and improve our Website/Application/Services. Any communication undertaken will deemed to have been done under your consent, knowledge, action and , as applicable.

Changes to this Statement

As the Company evolves, our Privacy Policy will need to evolve as well to cover new situations. You are advised to review this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Your Consent

We believe that you should be in a position to provide informed consent prior to providing any Information required for the use of the Application/Services/Website. By registering with us or by downloading, accessing, purchasing, or using our Website/Application/Services, you are expressly consenting to our collection, processing, storing, disclosing, and handling of your Information as outlined in this Privacy Policy, now and as amended by us, and to the provisions of this Privacy Policy as a whole.

The process of your  Information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing such Information, will take place in India. If you reside outside India, your Information will be transferred, processed, and stored by the applicable data privacy and protection laws of India.

By accepting this Privacy Policy, you represent that you are eighteen years of age or above. Please note that your access to and use of the Application/Website/Services is conditional upon your consenting to this Privacy Policy.

Contact Information

Our Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity.

You may contact us at: Scrollwell EduTech LLP, IT Start-up Hub – 9^th Floor, Biscomaun Bhawan, Patna, Bihar 800001

Or Reach out to us on info@scrollwell.com, in case of any queries.